Frequently Asked Questions

Everything you need to know about your Olivia & Grace shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for giftware and accessories?

We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or final sale items are not eligible for return.

Are Olivia & Grace products ethically sourced?

Yes, we pride ourselves on partnering with artisans and manufacturers who adhere to fair labor practices and sustainable production methods to ensure high-quality, conscious fashion.

Can I include a personalized gift message with my order?

Absolutely! During the checkout process, you will have the option to add a complimentary handwritten note to your recipient to make your gift extra special.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I track my shipment?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.